Parke Return & Exchange Policy Explained Step by Step

Knowing exactly what’s covered before you order saves confusion later. The Parke Return & Exchange Policy is narrower than what many shoppers expect from online clothing brands: there’s a 7-day window to report a problem, a 15-day return window, no size or style exchanges, and refunds are limited to specific situations. Here’s exactly how it works.

The Reporting and Return Windows

Any issue, missing items, damage, or an incorrect product, needs to be reported to [email protected] within 7 days of delivery. Returns, when eligible, can be initiated within 15 days of delivery. Claims made outside these windows aren’t eligible, so inspecting your order soon after it arrives is worth doing.

Parke Does Not Offer Size or Style Exchanges

This is the detail that surprises the most shoppers: ordering the wrong size isn’t an eligible reason for a return, refund, or exchange. Parke only replaces items that arrive damaged or genuinely incorrect, not pieces that simply don’t fit as expected, so confirm your size before placing the order rather than counting on an exchange afterward.

Our Parke sizing guide is worth checking closely before you order, especially on mockneck and hoodie styles where fit varies slightly by category.

What Actually Qualifies for a Refund

Refunds are limited to three situations: canceling within 24 hours of ordering, non-delivery confirmed by tracking as a carrier failure, or receiving a product that’s damaged or significantly incorrect. Outside of these three, a refund isn’t available, including for a piece that simply doesn’t fit or wasn’t what you expected stylistically.

When a refund is approved, a 4% restocking fee applies to cover processing and fulfillment costs, and approved refunds are processed within 5-7 business days after the returned item is received and inspected.

How Replacements for Damaged or Incorrect Items Work

If an item arrives damaged or genuinely wrong, email [email protected] within 7 days with your order number, a short description of the issue, and clear photos of both the product and packaging. If approved, a replacement is arranged at no additional cost to you.

This same process covers missing items from an order, reported within the same 7-day window for investigation.

What Isn’t Covered

Items that arrive in good condition, incorrect sizing from customer selection, changes of mind, and packages marked delivered by the carrier are all explicitly excluded from returns or refunds. Claims made after the reporting window also aren’t eligible regardless of the reason.

Reviewing sizing charts and product descriptions carefully before ordering is the best way to avoid running into one of these exclusions after the fact.

How to Start a Return or Replacement

Contact [email protected] within 7 days of delivery to report an issue, or within 15 days to initiate an eligible return, with your order number, a summary of the issue, and photos if applicable. If approved, you’ll receive return instructions, and return shipping costs are the customer’s responsibility unless the issue is confirmed as Parke’s error. Items must be unworn, unwashed, and in original packaging with all tags attached.

For everything else about ordering with confidence, from checking the fit on the Parke Mockneck Sweatshirts line to browsing the full Parke Sweatshirts collection, getting the details right upfront matters more here than with brands offering a more flexible policy.

Final Thoughts

The Parke return and exchange policy comes down to a few key things: a 7-day window to report a problem, a 15-day return window, no size or style exchanges, and refunds limited to cancellations, carrier failures, and damaged or significantly incorrect items. Knowing this before you order, and checking sizing carefully, avoids most of the situations this policy doesn’t cover. Check the Parke Official homepage for the current lineup before you place an order.

Frequently Asked Questions

Does Parke offer size exchanges?

No. Parke does not offer size or style exchanges, only replacements for items that arrive damaged or incorrect. Confirm your size before placing the order rather than counting on an exchange afterward.

How long do I have to report an issue with my Parke order?

7 days from delivery to report a problem such as damage or an incorrect item, and 15 days to initiate an eligible return. Claims made outside these windows aren’t eligible for a refund or replacement.

What qualifies for a refund from Parke?

Only three situations: canceling within 24 hours of ordering, non-delivery confirmed as a carrier failure via tracking, or receiving a product that’s damaged or significantly incorrect. A 4% restocking fee applies to approved refunds.

Is there a fee for replacing a damaged or incorrect item?

No, replacements for damaged or incorrect items are arranged at no additional cost. The 4% restocking fee applies specifically to approved refunds, not replacements.

Can I return a Parke item because it doesn’t fit?

No. Incorrect sizing due to customer selection is explicitly excluded from returns and refunds. Checking a detailed sizing guide before ordering is the best way to avoid this situation entirely.