FREQUENTLY ASKED QUESTIONS
Yes, at Parke Official Shop, we strive to show you the most accurate and high-quality product images possible, so you receive the same product you see on our website. Our pictures are taken from the actual product you will receive. However, please note that colors may look slightly different on your screen due to lighting and display settings. If there are any noticeable differences, we always mention them in the product description.
Once your order is placed, your sales receipt is automatically sent to the email address you used at checkout. This email includes your order number, purchased items, billing details, and payment confirmation.
You can also view your receipt by:
Logging into your account on Parke Official Shop
Going to My Account → Orders
Click on the relevant order to see full details and receipt information
If you don’t see the email, please check your spam or promotions folder. Still can’t find it? Our support team is always here to help. Just reach out to us, and we’ll resend your receipt.
If you’d like to return an item, please contact our customer support team first with your order number and reason for return. Once your request is approved, we’ll provide you with return instructions.
Please note:
Items must be unused, unworn, and in their original condition with tags attached.
Returns must be requested within the return window stated in our Return & Refund Policy.
Shipping costs for returns may apply unless the item is defective or incorrect.
After we receive and inspect the returned item, your refund or exchange will be processed according to our policy.
For full details, we recommend reviewing our Return & Refund Policy page.
Yes, we often restock popular items that are currently marked as “out of stock.”
To stay updated:
✔️ Click the “Notify Me” or “Back in Stock” button on the product page (if available).
✔️ Subscribe to our newsletter, and we’ll announce restocks and new arrivals first.
Restocks depend on supplier availability, so while we do our best to bring back favorite products, we can’t guarantee every item will be restocked.
If you need help checking whether a specific item will return, feel free to contact our support team!
We currently ship to most locations worldwide, including local and international destinations. Available shipping options and delivery times will be shown at checkout once you enter your shipping address.
Please note:
Shipping availability may vary by location.
Delivery times depend on your destination and the shipping method selected.
Any customs duties or taxes (if applicable) are the responsibility of the customer.
If you’re unsure whether we ship to your area, feel free to contact our support team and we’ll be happy to help.
